In the ever-changing world of healthcare, enormous pressure is placed on Home Health Agencies to keep up with new reimbursement regulations, guidelines, payer reforms, technical requirements, electronic claims submission, authorizations and a host of other related challenges.

At Axxess, our thorough knowledge of Medicare, Medicaid and other third party insurance payers combined with an in-depth knowledge of all aspects of Home Health Agency operations allows us to deliver superior outsourced billing services to our clients. Our experts are rigorously trained and certified in their areas of speciality. We deploy advanced and state-of-the-art technology resources to process electronic claims and keep our clients ahead of their competition. We want our clients to focus on patient care while we take care of their billing needs.

Every client is assigned an account manager to supervise their claims processing activities. Having an account manager offers our clients the peace of mind they need because they know they can talk to a real person about their claims if they have concerns. Our goal is to make sure your billing is done in a simple, efficient, yet cost effective manner so that your business is able to exceed the expectations of today’s Home Care Industry.

Unlike other Billing Companies, our billing services are affordable. Our efficient process allows us to provide services at prices that cannot be matched by our competitors. Hundreds of clients utilize Axxess to provide services for their Agencies. Our account managers enable us to provide professional services in a personable way. We want each client to feel like they are the only client. We provide the following services to clients.

1. Electronic claims submission
2. Claims transmission reports
3. Eligibility check
4. Patient Accounting-Statements
5. Customized reporting and Spreadsheets
6. Historical Claims tracking and Follow up
7. Paper claims as needed
8. Insurance follow up with calls and insistence on timelines
9. Daily Monitoring of claims status
10. Accounts Receivable Tracking

OTHER BILLING-RELATED SERVICES

HOME HEALTH DDE TRAINING

Our training is hands-on. We will come to you. We Train Agency management personnel on how to verify Medicare eligibility, check claims status and view approved EFT payments. We provide detailed and easy to understand training manuals to assist you understand and track your reimbursements. Our experts are available answer your questions over the phone for free after training sessions. You

REIMBURSEMENT RECOVERY SERVICES

Is Your Agency working harder that your reimbursements show?
Is your Agency working hard yet struggling to meet payroll?
Do you suspect that you are not being paid enough?
Wonder if your billing company processes all your claims?
Your remittance advices show a lot of take-backs.
Are your claims being denied, rejected or cancelled?
Are HMOs or other private Insurance companies interrupting your services?

If you answered yes to any of the questions above, we have the solutions you need. Our loss prevention and recovery experts will get your Agency back on track. We offer aggressive Reimbursement Services and Post-Pay reviews We have recovered millions of dollars for our clients from unpaid claims, rejections, denials and cancellations. We provide custom reports that explain reasons for the large numbers of aged receivables and offer action plans to prevent re-occurrence. Our patient Accounts Receivable Inquiry service is available free of charge to our clients.

MONTHLY BILLING AUDIT AND UTILIZATION REVIEWS

We generate monthly Billing Status reviews and reports for Home Health Agencies that do their own billing. Our independent and objective audits of the activities of the billing departments of various Home Health Agencies and hospital based agencies has provided the management teams of such agencies with the tools to assess the efficiency and training needs of their billing departments. Owners and the management team have the peace of mind to focus on patient care while we take care of their billing needs. Our reports make the departments more accountable because employees know their activities are being reviewed and audited. Our clients have been able to improve operational profitability and performance

DO-IT-YOURSELF BILLING TRAINING

For Home Health Agencies that do their own billing, cash flow problems or slow reimbursements are typically as a result of poorly trained billing personnel or ICD-9 coding errors. Slow reimbursements could also be as a result of Agencies using an inefficient billing company. Our training is hands-on. We will come to you. Our experts will train your staff and provide the necessary information to fill identified knowledge gaps.You can call us as much as you want we will answer your questions for free and assist you resolve ALL your billing problems.

We provide a detailed step by step guide and provide manuals to assist you throughout the billing process.

Our goal is to make sure your billing is done in a simple, efficient, yet cost effective manner so that your business is able to exceed the expectations of today’s Home Care Industry.

MEDICARE ELIGIBILITY VERIFICATION

We offer free Medicare eligibility verification to clients that have a billing services contract with us. This service allows clients to verify eligibility for new patients while they are in the field seeing their patients. A field nurse may receive a referral for Home Health care from an Agency’s satisfied patient. The nurse can call us at Axxess and we will process the eligibility request over the phone.

INFORMATION TECHNOLOGY

1. Strategically evaluate systems based on current and future needs
2. Assists in vendor selection and software and hardware implementation
3. Provide HIPAA technology, patient confidentiality and education solutions
4. Provide data extraction, security and continuity planning services

ADDITIONAL BILLING SERVICES

1. Training on Home Health Billing
2. Educating employees on ICD-9 coding
3. Training on Specific Billing Issues and Problems
4. PPS Reimbursement Guidelines and Education
5. ICD-9 Coding
6. Installation and Training on a Do-it-yourself Billing System
7. DDE System Installation and Training
8. Billing Process Evaluation
9. Therapy Threshold Monitoring
10. ADR Reviews and Assistance
11. Review/Appeal of Denials

We answer your billing questions over the phone for FREE!!!!!!!